Hoedspruit Guest House

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Our Cancellation Policy
Our Cancellation Policy

Cancellation Policy:

PLEASE NOTE: 50% DEPOSIT is required within 72 HOURS from the date of reservation made, failing to do so will result in the automatic cancellation of your reservation.

Terms & Conditions:

Prices:
The price includes accommodation plus breakfast. Unless clearly stated on the booking form all extras such as additional meals, telephone, drinks etc are additional.
 
Payment: 
For all bookings we require credit card details or cash deposit to hold your booking . The balance is due on arrival.
 
Cancellation and Insurance:
Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable. Our cancellation policy for booking less than five days is that any cancellations should be given with 72 hours notice prior to the stay . For any booking over five days, it will incur two night deposit charge which is non-refundable.  We do urge you to take out travel insurance at the time of booking.

Non-availability:
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrival:
Check-in times are from 3:00pm to 8:00pm. If you want to check in before 3:00pm or after 8:00pm, please give us a call and let us know. Your bill banlance for the accommodation is payable on arrival.

Departure:
Please be ready to leave your accommodation by 10.30AM on the day of departure, unless otherwise arranged. Your any extras services taken during your stay is payable on departure.

Damages, Breakages an Key lost:
Please take care with our accommodation. You are responsible and liable for any breakages or damage that is caused while you occupy the room including any accidents that may occur. If any damage is caused you are responsible up to the full cost of replacement or repair. The costs will be taken from the credit card used to secure the booking or pay for the stay. This also applies to anything that goes missing from your room during your stay. One key lost will incure R50 charge for a replacement.

Liability:
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Parking:
We provide free parking at the rear of the Guest House to our guests. It is guest own risk to park at the Guest House.

Internet Access:
We provide free wireless access internet.Please make sure your laptop has wireless function.As the service is beyond our control,we could not guarantee internet access quality.

No Smoking:
All public areas and guest bedrooms are non smoking. Should you found to be smoking in your room a charge of R100 will be made to your credit card to cover the extra cleaning of furnishings and fabrics.

Pets:*
Small pets are allowed. Nothing above the knee.

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"Good food, Great service, Wonderful stay."
~ J. Bosch,
Pretoria
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"It was lovely we had a very nice time."
~ Danitsa Hoffman,
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"Wonderful stay, Amazing Food."
~ C. Van Koenen,
Germany